Returns - Terms and Conditions
We hope that you will delighted with your products, if for any reason you are not happy with your purchase you may return it within 14 days of delivery, in its original condition, unworn and with labels intact.
Please contact us BEFORE sending items back by filling out or returns form, by telephone on 01505 228850 or by email firstname.lastname@example.org. Please remember to ensure your order ID, name, address, telephone number, email address and reason for returning the goods.
You will be given a return ID which must be shown on the front of your returned parcel. (If this ID is not shown on the front your parcel it may not be accepted).
A refund for postage costs for returns will only be given if items were sent to you faulty, if you have simply changed your mind, you the customer are responsible for any postage cost. (All refunds will be confirmed before sending back the parcel.)
You will have a further 14 days upon acceptance of your return to send the item back to us. Anything other over this time will not be accepted.
It is important to ensure that any tag that may come with the item is still in place and un-detached. Otherwise we will deem the item as used since it is not necessary to remove the tag to try out the item for sizing.
We reserve the right to charge the actual postage that we have incured for any item returned that was previously purchased under our free postage promotion.
We are sorry that we will not be able to accept returns after 28 days. Any returns received will be treated as unsolicited items and will not be refunded.
Click here to complete a returns form.
We will try to ensure all items are in perfect condtion before sending out to you, if however you find your item(s) to be faulty upon receipt please following the guidelines on our website to return you item(s). We have the right to insect the item and if we agree the item is faulty we will offer the choice of a repair, replacement or full refund.
If we claim responsiblity for sending you a faulty item we will refund you in full and also the postage charge for sending the item back to you. If this is the agreed case, please ensure you include the postage receipt in your returned parcel, as proof of cost must be shown.
Sale Items, Pre-orders and Payment Plan Stock
Please note we do not offer a refund or exchange on sale items, payment plans or pre-ordered items.
This does not effect your statutory rights.
By placing an order you agree to these terms and conditions.
Please contact us on 01505 228850 if you have any other questions.
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