Customer Service

How to shop at Cherry Blossom
Online
Log onto www.cherryblossomboutique.com and start shopping.
Our payment process is hosted on a secure server, so your credit card details are safe.

By telephone
01505 228850
Tuesday - Saturday, 10.00am - 5.00pm.
 
Delivery
A flat rate of £3.95 is charged for UK Standard delivery and is free on all orders over £60.00. Your order will be shipped through Royal Mail. We aim to dispatch items for delivery is within 2-3 working days. If this is not possible we will contact you. Should you require any advice on delivery please email us at info@cherryblossomboutique.com and we will be happy to advise you.
 
UK £3.95 delivery will normally take between 2-5 days.
EU £8.95 delivery will normally take between 4-10 days.
USA £10.95 delivery will normally take up to 14 days.

If for any reason that an item is out of stock, we will contact you with an alternative time frame for stock to be received.

Cherry Blossom Guarantee and Returns
We hope that you will delighted with your products, if for any reason you are not happy with your purchase you may return it within 14 days of delivery, in its original condition, unworn and with labels intact. If we find that the product has been tampered with and is not suitable for resale we cannot refund you and we will simply post the item back to you.
 
Please contact us before sending items back either by telephone on 01505 228850, by email info@cherryblossomboutique.com or fill out your details on our returns page. Please remember to ensure your name, address, telephone number, email address and reason for returning the goods. 
 
*Please Note: If you are returning unwanted goods you are liable for the cost of returning the items back to us. If you are returning faulty goods this charge will still stand and will only be refunded complete with your order amount when said goods are confirmed as faulty by our customer services department and within the manufacturers guarantee.

Sale Items
Please note we do not offer a refund or exchange on sale items.
 
Pre-Order Items
If items are bought using our ’pre order’ these items are non-returnable after dispatched. The stock will be held and when dispatched from our manufacturer it will be delivered to your chosen delivery address. Pre-order stock cannot be exchanged or refunded. 
 
Payments by Worldpay or PayPal
Payments by Visa, Maestro, Mastercard, or American Express are accepted securely by Paypal or Worldpay, both are world renowned payment methods that safely accepts your credit or debit card details on behalf of Cherry Blossom Boutique. At the checkout process during the Payment Method step  (after confirming your order) you will be automatically redirected to the Paypal or Worldpay website within a few seconds to complete your transaction safely.

Cherry Blossom Boutique will never see or handle your credit card details when paying with PayPal. 

Privacy Policy
We at Cherry Blossom respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
 
Your privacy is very important to us therefore Cherry Blossom Boutique will never share our customers information with any third party, so you can register with complete peace of mind. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.  Information stored or collected regarding you, helps us improve and offer services you need.  We might use your data to send information on products or services you may be interested in, as long as consent has been received.
 
There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website. Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.
 
We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you. Your browser has the ability to decline cookies.  This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.
 
Card transactions are conducted on a secure server. Your card details are kept confidential at all times.
 
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
 
If you have any further questions about our security and privacy policies, please contact us, we would be happy to help.

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