Returns Policy

It is your right to cancel and return your order if you are not completely satisfied within 14 days of receipt. Please fill out the returns form below if you wish to return any item(s).

You will be given a return ID which must be shown on the front of your returned parcel. (If this ID is not shown on the front your parcel it may not be accepted). You will have a further 14 days upon acceptance of your return to send the item back to us. Anything other over this time will not be accepted. All items must be returned in a re-sellable condition, in their original packaging, unused, together with all tags, buttons and other attachments (if applicable) in place.

If we find that the product has been tampered with and is not suitable for resale will be treated as unsolicited items and will not be refunded.

If you are returning unwanted goods you the customer are liable for the cost of returning the items back to us. If you are returning faulty goods this charge will still stand and will only be refunded complete with your order amount when the goods are confirmed as faulty by our customer services department and within the manufacturers guarantee.

To read our full returns policy please click here.

Sale items, pre-order and payment plan stock cannot be exchanged or refunded.

Please contact us on 01505 228850 if you have any other questions.

Product Returns

Please complete the form below to request an RMA number.

Order Information

First Name:*
Last Name:*
Order ID:*
Order Date:

Product Information & Reason for Return

Product Name:*
Product Code:*

Reason for Return:*

Product is opened:

Faulty or other details:

Enter the code in the box below:

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